My order contained faulty merchandise what do i do now?

No problems – as Australia’s premier confetti company we hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will investigate and courteously exchange it…

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I ordered, selected direct pick up, and never came, can I have a refund?

Please note we do not accept returns of unwanted disposable/electronic confetti cannons / powder cannons as we cannot resell them as they are custom filed for each and every order. For any non-pressurized stock lines which are unwanted, a written request must be sent within 14 days of order being placed.All returned goods are subject…

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Can I return my order?

Please note we do not accept returns of unwanted disposable/electronic confetti cannons / powder cannons as we cannot resell them. Any pre-approved returned items must be return unopened with seals in tact and undamaged within 30 days of order being placed.All returned goods are subject to a 35% Restocking Charge. Any and all delivery /…

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