My order contained faulty merchandise what do i do now?

No problems – as Australia’s premier confetti company we hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will investigate and courteously exchange it or refund you, in the same form as your original payment.
If you have photos/videos please arrange for them to be made available upon request.

For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as we cannot be responsible for returns lost or damaged in transit.

The delivery / shipping charges are not refundable.

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