FAQs Archive - Kaboom Confetti Cannons

Can I call you? / What is your phone number?

To make sure the correct person in our company answers your query – the fastest way is to use our contact us form. The right person can then contact you directly.

We have the gender in an envelope – can we bring it to you?

Unfortunately we no longer offer this service. As we operate as a warehouse, production and event service provider we are not always at our warehouse.ALL orders need to placed through the website before you come. No exceptions!When you have placed the order we will be in contact via email to provide details as to how…

I don’t know the gender of my child at time of ordering.

That is fine – by ordering ASAP you secure your spot in line, so when we do get the gender you jump to the front of the packing line.When you place your order you will get a order number that is unique to you.Once we receive your order and we are ready to go we…

Can I pick up my gender reveal cannon in Melbourne?

Yes you can pick up from our Tullamarine warehouse.However ALL orders need to be placed through the website. You need to select the items, size and quantities you require.Add them to your shopping cart.Then navigate to the cart page where you will need to provide contact details.Once you have done that an option will appear…

My order says its shipped but I haven’t received it yet.

Once a shipment leaves us it is in the hands of the shipping company. You will have been forwarded tracking details – please check there first.Then contact us via email.Then check tracking again.Very occasionally, and sometimes out of the control of anyone, shipments may get delayed. Kaboom Confetti accepts no responsibility for these delays and…

Can I phone through my order?

As we require contact details for all our customers (for legal requirements)We are unable to process phone orders. By ordering online you can ensure all your delivery details etc are correct. This also enables you to receive an email with a tracking number via our courier partners. However, please contact us through the contact us…

Will you match a competitors price?

Yes we will – in fact we will even beat it or give you additional products with your order. What you will find is that the others can’t match our service! Should you see something we have missed:- You will need to provide advertised proof of the price or quotation.The item is identical (eg. same…

Can I take confetti cannons on a plane?

“They are not allowed in planes because if they accidentally pop, the crew would have to clean up all the confetti afterward…. “Until recently the response from airlines was no as confetti cannons are made with a pressurized cylinder and as such can not be taken on a plane.However we have had experience with individuals…

I need a confetti cannon / powder cannon today, Can I pick my order up?

Yes you may be able to pick up today.However all orders need to be placed through the website. You need to select the items, size and quantities you require.Add them to your shopping cart.Then navigate to the cart page where you will need to provide contact details.Once you have done that an option will appear…

My order contained faulty merchandise what do i do now?

No problems – as Australia’s premier confetti company we hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will investigate and courteously exchange it…

I ordered, selected direct pick up, and never came, can I have a refund?

Please note we do not accept returns of unwanted disposable/electronic confetti cannons / powder cannons as we cannot resell them as they are custom filed for each and every order. For any non-pressurized stock lines which are unwanted, a written request must be sent within 14 days of order being placed.All returned goods are subject…

Can I return my order?

Please note we do not accept returns of unwanted disposable/electronic confetti cannons / powder cannons as we cannot resell them. Any pre-approved returned items must be return unopened with seals in tact and undamaged within 30 days of order being placed.All returned goods are subject to a 35% Restocking Charge. Any and all delivery /…

How much is delivery?

Simply select the items you require and head to the checkout page.Once you included you delivery location our website will provide real time live freight pricing, and if applicable the different options available to you.

How can I use my voucher code?

In the check-out process, there is an option to “Enter voucher code.” Simply enter your unique voucher code, and the amount will be subtracted from your order total.

I want to be an authorized Kaboom Confetti retailer / distributor – whom do I contact?

Utilize our contact us form on the website – detailing contact details and your company name, website and any social media sites.

I am a blogger/influencer, how do I get in touch with you?

We are always excited when bloggers and influencers want to collaborate with us. Utilize our contact us form on the website – detailing contact details and your company name, website and any social media sites.Please note we do not offer free product instead we offer an affiliate program.

Which countries do you ship to?

Due to the nature of our products we currently only ship our pressurized confetti cannons to Australia. Our other products can be shipped anywhere in the world – please contact us via our contact us page to arrange.

Can you ship to a P.O. box?

Sadly no… As we utilize the services of several different courier companies they are not able to deliver to P.O. Boxes, or parcel lockers. If this is a problem please contact us before ordering.

How long does it take for my order to be shipped?

Not long! Once your payment has been verified, we will process and ship your order within 1 working day.

What types of payments do you accept?

To make it nice and easy for you, we accept all major credit and debit cards as well as payment by PayPal. You also have the option of direct bank deposit – Please note goods will not be shipped until payment clears. What’s more if you pay when ordering there are NO transactional charges.